Shady insurance world revealed at Royal Commission as Woolies compensates disability pensioner sold inappropriate policy

Woolworths Insurance has agreed to compensate a disability pensioner who was sold an inappropriate life insurance policy. 

Family member Ben Hodgson says Woolworths will refund premiums and review its sales and resolution processes. 

Here's my report from The World Today

As the financial services Royal Commission, the National Australia Bank announced it would not match an independent rate rise in an effort to rebuild trust with the community. 

Chief executive Andrew Thorburn spoke with ABC's Peter Ryan.