Royal Commission to probe dark side of insurance sector - cold calls, scripts, the hard sell

The financial services Royal Commission resumes this morning to examine shady practices in the life and general insurance sector. 

AM has heard the case of a disability pensioner with the intellectual age of a 13 year old who was sold a life insurance policy by Woolworths Insurance that family members say she did not need and could not afford. 

I spoke to family member Ben Hodgson

ABC's Peter Ryan says Kenneth Hayne's interim report goes to the Governor-General on September 30. 

Woolworths Insurance has examined the complaint and maintains its staff acted appropriately in selling the policy.

Response from Woolworths Insurance 4 September 2018