Qantas eyes remarkable profit turnaround but still plagued by brand damage

Qantas has flagged a remarkable turnaround in its profit forecasts after posting billions of dollars in losses during the pandemic.

But despite ramping up revenue from travel-hungry customers, the airline's reputation remains in crisis with rolling complaints about delays, cancellations and poor service in additional to a deepening war with trade unions. 

Qantas chief executive Alan Joyce faced some tough questions when he spoke with journalists