Travel refund complaints surge 497 percent amid coronavirus border closures

The consumer watchdog has revealed a massive spike in complaints against travel companies during the pandemic. 

The ACCC has received 24,200 complaints so far this year about cancellation policies and travel businesses sometimes misleading consumers about their right to a refund. 

ABC's Peter Ryan says many consumers were shocked to discover that because of the pandemic they weren't automatically entitled to get their money back.