Offshore call centres on life support as pandemic sees Westpac brings jobs home

One of the big casualties from the pandemic has been offshore call centres that Australian companies have been using in recent decades to reduce high local labour costs. 

Westpac has become the latest to company to bring call centre positions back home after operations in the Philippines and India were locked down under COVID-19 restrictions.

The rush to have calls picked up on shore in Australia is particularly important for banks which have been deluged by customers wanting to defer their loan repayments.

ABC's Peter Ryan speak with Westpac chief executive Peter King and Grant Custance, founder of workforce software provider Nimbus.