ME Bank has been forced to make a humbling apology for raiding the redraw facilities on some mortgage accounts that left customers shocked and bewildered.
Chief executive Jamie McPhee concedes the bank "messed up" when it changed rules at the height of the pandemic on how borrowers access extra payments already pumped into an account.
While the bank says there are no concerns about the it's stability during the crisis, complaints from anxious customers have sparked the attention of financial regulators.
ABC's Peter Ryan with the story.
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