"More to be done" - banks lobby chief Anna Bligh contrite a year on from Hayne Royal Commission final report

A year after Kenneth Hayne released the banking royal commission's final report, chief lobbyist Anna Bligh is contrite, conceding there is "still much more work to be done."  

After initially describing revelations of shocking misconduct as "shameful", Australian Banking Association chief executive Anna Bligh says $5.8 billion has been paid out to jilted customers. 

Speaking with ABC's Peter Ryan, Ms Bligh did not rule out the possibility that banking executives could still face civil or criminal charges.