Dodgy "middlemen" gouging vulnerable bushfire victims on insurance claims

Dodgy middlemen are gouging vulnerable bushfire victims with excessive fees with promises to expedite insurance claims, the Australian Financial Complaints Authority is warning. 

AFCA's chief operating officer Justin Untersteiner says some victims have been bullied by middlemen and confronted in person or via "cold calls".

I spoke with Mr Untersteiner on this morning's edition of AM.