Telco complaints fall, but longer wait to resolve gripes in "always on" world. I speak with Telecommunications Industry Ombudsman Judi Jones.

First the good news - complaints about phone and internet services are down 21 percent in the last financial year. 

The bad news is that getting a complaint resolved is taking a lot longer with only half of the gripes sorted out within 60 days. 

The mixed messages in the Telecommunication Industry Ombudsman's annual report confirm the complexity of high expectations about internet quality and rising complaints about billing and customer service.

It's also a headache for ombudsman Judi Jones who's speaking from Melbourne with the ABC's senior business correspondent Peter Ryan.