"Canary in coalmine" - financial watchdog finds 85 systemic issues in Royal Commission fallout as complaints surge

The Australian Financial Complaints Authority is investigating 85 systemic issues across the financial services sector and has identified 16 breaches that are potentially "serious contraventions". 

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As it deals with a deluge of complaints stemming from last year's financial services royal commission, AFCA says the potentially systemic issues include misleading conduct, processing errors, poor complaints handling and the conduct of employees. 

AFCA chief ombudsman David Locke speaks exclusively with ABC's Peter Ryan.

Source: AFCA six month report