NBN, telco complaints "turning the corner" says Telecommunications Industry Ombudsman Judi Jones

The latest annual report from the Telecommunications Industry Ombudsman says complaints relating to the NBN are down and gripes about telcos in general are falling. \

Read the report here

While the Ombudsman Judi Jones says the number of complaints appears to be "turning the corner", there has still been a 6.2 percent increase at 167,831 over the year. 

Judi Jones tells ABC's Peter Ryan that her office has changed the methodology in assessing NBN complaints.