Tuesday, October 9, 2018

CBA to refund 'unauthorised fees' charged to dead and living customers in Royal Commission fallout

The Commonwealth Bank confirms it will refund its customers, including deceased estates, who were charged fees for no service. 

As part of its "remediation program", CBA will scrap "certain fees on legacy wealth products" from January 2019, which it said will save customers $25 million annually. 

It also plans to rebate all grandfathered commissions charged to customers, which will benefit 50,000 customers by around $20 million each year. 

ABC's Peter Ryan says the compensation is direct fallout from evidence that has emerged from the financial services Royal Commission.

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