ANZ boss Shayne Elliott urges disgruntled customers to email him directly; says he's accountable and buck stops with him

ANZ chief executive Shayne Elliott has taken personal responsibility for misconduct at the bank and says he is accountable for damaging revelations from the financial services Royal Commission. 

Testifying at a parliamentary hearing in Canberra, Mr Elliott said ANZ has engaged in behaviour that falls below community standards but that ultimately the buck stopped with him. 

Mr Elliott has also encouraged jilted customers to contact him at his personal email address.

Here's my report from The World Today

Read the item here from ABC News Online