'Stunned, shocked, incredibly sad and depressed' - cervical cancer patient's insurance claim rejected by TAL Insurance

TAL Insurance executive Loraine van Eeden has conceded the company developed a strategy to avoid paying an income protection claim to a nurse suffering anxiety. 

Ms van Eeden has agreed the strategy to reject the claim was misleading. 

Also the Royal Commission has heard a phone call of a TAL representative informing a cervical cancer patient that her claim was being rejected because prior depression had not been disclosed. 

Here's my report from The World Today on the ABC