Banking Royal Commission: Westpac maintains its followed policy in decision to seize disability pensioner's home

Westpac continues to maintain it acted appropriately and within policies when it agreed to make a disability pensioner guarantor for her daughter's business loan. Appearing at the financial services Royal Commission, Westpac executive Alastair Welsh said the bank followed process which included advising pensioner Carolyn Flanagan to seek her own legal advice. ABC's Peter Ryan says Westpac's reputation has been damaged by suggestions that it treated Ms Flanagan harshly and did not take into account her financial and medical circumstances.